IT Operations Management.

Monitor and control your IT Services and IT Infrastructure.

In an ever changing world, investing into your IT Operations is by no means a simple task.

In our current environment, our employees expect easy access, quick resolution and transparency. More cloud based technologies focused at consumers requires the IT Department to follow suit in order to service their employees, and allow employees to resolve issues themselves.

At the same time IT Departments are facing more complexities of the more modern heterogeneous infrastructures; and relating these different technologies to be homogeneous to the business vision and strategy.

Your Service Delivery tool is destined to be integrated with other tool sets such as Asset Management tools that can inventory (Hardware,Software, Business Policy Compliance), script, deploy or remotely control your devices from a centralised point.

Benefits of implementing an integrated IT Service Management (ITSM) and IT Asset Management (ITAM) toolset:

  • Business Agility through process streamlining
  • Employee Productivity
  • Improved IT Service Delivery
  • Lower Risk
  • Optimise IT Costs

Knowing not all toolsets are ideal for each company’s vision and strategy (and Budget..), below is a list of tool sets that Onsoft supply to meet the requirement of your organisation.

BMC Client Management

Streamline and automate client management

Seamlessly automate processes and effectively manage clients with BMC Client Management 12.1, a comprehensive set of capabilities that enable you to discover, configure, manage, and secure all of your IT end points.

  • Pass software audits with ease
  • Reduce data vulnerabilities and financial risk through automated software patching
  • Know what you have – confidently discover all your clients and edge devices
  • Intelligently manage your software entitlements – don’t over deploy and don’t over spend
  • Enjoy turnkey integration with BMC FootPrints Service Core

BMC FootPrints Service Core

IT service management for mid-size organizations

BMC FootPrints is easy to own, use and extend. Create personalized working experiences for your employees and IT that increase their productivity. Administrators can quickly configure end-to-end business services for IT and beyond. BMC FootPrints integrates easily with other systems such as BMC Client Management, Active Directory, any SQL Database, and more. With configurable capabilities that streamline the automation of service delivery, FootPrints improves employee satisfaction and IT’s reputation with your business users.

Vision Solutions Double-Take for High-Availability, Real Time Replication and Disaster Recovery

Migrate, protect and recover databases, systems and applications to and from any physical, virtual or cloud-based platform

Double-Take® Availability for Windows is the first real-time high availability and disaster recovery solution to offer options for physical, virtual, and cloud servers. Double-Take Availability allows you to fine-tune your recovery and efficiency targets with flexible RTO and RPO.

No matter the size of your business, you can take advantage of full-scale protection at an affordable price. Because it’s platform, storage, and hardware independent, Double-Take Availability reduces your overall operating costs by optimizing existing infrastructure and scaling with whatever you build in the future.

Unitrends Backup Software

Unitrends Enterprise Backup is the all-in-one backup and recovery software solution for your physical and virtual infrastructure.

Unitrends provides the industry’s broadest portfolio of cloud-empowered Continuity Solutions that protect your ideas and business with 100% confidence in recovery.

Namescape rDirectory

rDirectory allows you to put a custom face on Active Directory for the entire organization

Accurate and accessible information in the directory enables employees to efficiently contact, communicate and collaborate with each other. With rDirectory, users easily locate and access current information about people, resources and services, as well as navigate and explore organizational relationships. Information and links to resources can be published for others to use and share.

Nexthink

Nexthink is the Innovator of End-User IT Analytics

for Security, ITSM and Workplace Transformation.

Understanding your end-user’s experience is essential in order to proactively improve IT services. As IT infrastructures become more dynamic, through virtualization and the use of cloud services, it is essential to have real-time analytics from the end-user perspective. 

Nexthink maps all the IT services being delivered, how they are being consumed and how the IT infrastructure is performing, through real-time visualisations that provide IT departments with never before seen levels of visibility and insight into their endpoints, users, applications and network connections.

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