Deliver automated end-to-end services

with a powerful tool that is easy to install, use, and support.
BMC FootPrints Service Core delivers a powerful and user-friendly suite of on-premises tools to automate the entire life-cycle of IT and non-IT services quickly andeasily.

footprints-logo
Overview

IT service management for mid-size organizations

BMC FootPrints 12 is easy to own, use and extend. Create personalized working experiences for your employees and IT that increase their productivity. Administrators can quickly configure end-to-end business services for IT and beyond. BMC FootPrints integrates easily with other systems such as BMC Client Management, Active Directory, any SQL Database, and more. With configurable capabilities that streamline the automation of service delivery, FootPrints improves employee satisfaction and IT’s reputation with your business users. With little to no technical skill you can:

  • Improve efficiencies by simplifying and automating routine tasks.
  • Reduce total cost of ownership by enabling users to resolve common issues on their own.
  • Improve satisfaction with an easy-to-use interface and mobile capabilities.
  • Maintain compliance as you document, record, and centralize IT tasks.
  • Create business value and reduce risk with better visibility into the IT environment.
Features

Service Desk

  • Easy and rapid creation of incidents, problems and service requests using templates; track the history of all activity
  • Visual impact analysis to restore service and minimize business impact
  • Coordinate complex problem investigations
  • Link related items to investigations, like Incidents, Problems, Configuration Items, Changes, Services, Knowledge, etc.
  • Empower end users with self-service to browse a knowledge base, submit requests, and track progress and feedback
  • Automate approvals for service requests
Service Desk
Change Management

Change Management

  • Easy and rapid creation of incidents, problems and service requests using templates; track the history of all activity
  • Visual impact analysis to restore service and minimize business impact
  • Coordinate complex problem investigations
  • Link related items to investigations, like Incidents, Problems, Configuration Items, Changes, Services, Knowledge, etc.
  • Empower end users with self-service to browse a knowledge base, submit requests, and track progress and feedback
  • Automate approvals for service requests

Service Catalog and Portfolio Management

  • Define, develop, and publish IT services
  • Link Contracts to related services and Incidents to track achievement
  • Publish browsable service catalogs for different audiences
Service Catalog
Knowledge Management

Knowledge Management

  • Make key information readily available to users
  • Create different knowledge bases for different users
  • Link knowledge to Incidents and other records to provide detail

Configuration Management Database

  • Create and manage Configuration Items (CIs) to identify problems
  • Link CIs to other records like Incidents, Changes, Problems and Contacts to see impact on the organization
  • Track versions and warranty information to plan upgrades
Configuration Management Database
Workflow Automation

Workflow Automation

  • Automate business processes
  • Incorporate rules and approvals into processes
  • Easy-to-use GUI with drag-and-drop workflow design

Reporting

  • Easily create customized reports based on business needs
  • Distribute dashboards to relay information quickly
  • Schedule report delivery
Reporting and Service Analytics
Mobile

Mobile

  • Access FootPrints where and when you need it on any device
  • View assignments and update records from your mobile device
  • Improve agent productivity

Service Level Management

  • Manage SLAs, OLAs, and underpinning contracts
  • Enforce response and resolution targets for all agreements
  • Report on your success rate
Service Level Management
Screenshots
  • Service Level Management
  • Mobile
  • Workflow Automation
  • Configuration Management Database
  • Knowledge Management
  • Change Management
  • Service Catalog
  • Service Desk
Video
More Information
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