Editing Crystal Reports in Track-It!
One of the questions we hear a lot is how to work on reports using Crystal Reports. One challenge with having a powerful reporting tool is that it can be a little intimidating to users who are unfamiliar with it or with banded report writing in general.
One of the tricks we usually tell people is to start with an existing Track-It! report. This is much easier than starting from scratch because the database connection has already been made, tables are already selected, some fields are already placed, some reports already have graphs and some also have prompting date filters already built in. There are also over 100 canned reports with Track-It! so finding one that is close to what you need is usually pretty easy. Once you have a report that is close to what you need, you can simply export it, edit it in Crystal Reports and then import it back into Track-It! for all your users to use.
Toby has written a nice blog post on how to do this step by step complete with images and examples. You can read the full blog post at the link below:
Orignal Article by Cris Coffey
Original article can be found here.