Help Desk Software that is easy to use

Track-It! Help Desk Software includes everything you need to manage your IT Help Desk. Full featured, easy to use and cost-effective, Track-It! Help Desk is designed specifically with the needs of the small to mid-sized business in mind.

BMC Track-It!
Overview

Everything you need to manage your Help Desk

If you are using a homegrown solution or a freeware solution and just need something stable, reliable and affordable to help you get your help desk under control, try Track-It! Help Desk Software today. See for yourself why over 55,000 companies worldwide have trusted Track-It! Help Desk Software for more than 20 years.

Fundamentals you can trust, benefits you will love

See why you can trust Track-It! for your IT help desk ticketing and asset management needs. Track-It! IT Help Desk Software includes:

  • Helpdesk
  • Work order ticket tracking
  • Automatic email to work order conversion
  • Knowledge management
  • Service level management
  • Asset management
  • Change management
  • Software license management
  • Mobile device access
  • End-user self-service and more.

Track-It! Help Desk delivers the strength of ITSM best practices with the simplicity of smooth installation and quick configuration to provide an instant return on your investment.

Features

IT Help Desk / Facilities Management / HR Management

Improve end-user satisfaction and resolution rates while reducing costs by allowing your help desk technicians to track their work more efficiently. Justify the need for additional staff by tracking all tasks. Department Security segments data so multiple departments can utilize the Track-It! Help Desk to manage their tasks. Facilities, Human Resources and IT Help Desk can all benefit from task management. The helpdesk includes LDAP/Active Directory integration, Work Order Templates, Service Level Agreements (SLAs), Work Order Timer, Stop the Clock, Scheduled Work Orders, Scheduled Reports, Parent/Child tickets, Automatic Email to Work Order conversion, Skill Routing, Automatic Prioritization, Automatic Escalation and automatic notifications.

Asset Management

Reduce costs and wasteful spending on IT assets you thought were lost or didn’t realize you owned. Automatic asset discovery and auditing gather and record asset information for everything on your network, giving you the ability to take control of your IT environment and make better decisions with complete hardware, software and configuration data about all of your assets. The Inventory module includes popular features such as Asset Discovery, Auditing, Audit on Demand, Unassigned Equipment Inventory and Asset Retirement.

Change Management

Control costs and outages resulting from unplanned network or server changes. Change Management tracks, controls and reports on the process of IT change management. Minimize IT infrastructure change risks through effective review, enforcement and approval automation.

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