How to configure Track-It! to send e-mails through Office 365

This is the next article in the series that I fondly refer to as the “How To” range of articles. In this article, I explain how to configure the BMC Track-It e-mail monitor to send and receive an [...]

How To Customise BMC Software Track-It Technician Web Grid

Customising the Track-It technician web grid is one of the first places to start when you want to view data in a pre-defined format on the screen. You can even export the data to excel or print [...]

How to Maintain Track-It! Help Desk install in Tip-Top Condition!

We have all experienced the dreaded Track-It! application slowdown – the Help Desk server that just gets slower and slower as time goes on. What causes this condition and how to get the database [...]

The Importance Of End-User Training

End-user training is often one of the most neglected aspects of a new IT solution roll-out. However, it is the key to the successful adoption of any new system. One of the biggest problems is [...]

Microsoft SQL Server 2005 Reaches end-of-life. How to Migrate

Extended support for Microsoft SQL Server 2005 came to an end on 12 April 2016, after 10 years of excellent service. This is bad news for businesses still reliant on this version. In short, [...]

How TO Expand Help Desk Functionality Using API Driven Development

Modern, help desk systems all have an Application Programming Interface (API), allowing a developer to expand the functionality of the software without requiring access to the source code. [...]