When should I use a Service Desk versus A Help Desk?

This is the fourth and final article in the four-part series “What is a Help Desk and why is it relevant to your business”. In this article, I will discuss the reasons why a Help Desk may be the [...]

What are the critical differences between a Service Desk and a Help Desk?

This article is the third in the four-part series “What is a Help Desk and why is it relevant to your business“. This article addresses the fundamental differences between the Service Desk and [...]

What is a Service Desk, and why is it important to your business?

This is the second article in the four-part series “What is a Help Desk and why is it relevant to your business.” In this article, I focus on the Service Desk. Topics discussed in the article [...]