How to Configure BMC FootPrints to Produce Your Business Metrics Reporting

IT Business Metrics Reporting must be aligned with your business goals. Making the IT Metrics understandable to the business is even more important. How does BMC FootPrints address this?   BMC [...]

Business Metrics for the Service Desk

Align IT Business Metrics for the service desk with your business goals. This helps business understand the financial value a Service Desk adds to the organisation.  Introduction: [...]