BMC FootPrints Service Core v12 Video Series

Original article on BMC Communities

We have created videos for you to see Service Core v12 in action. As more videos are produced they will be added to the list below.

SEE IT IN ACTION

Each video is a tutorial summary helping you to become quickly proficient with Service Core. Videos can be viewed in any order but for maximum effect follow the suggested order.

Engage Tips and Tricks: Copy Incident Information to Surveys (Running Time: 6:23)Video
Engage Tips and Tricks: Create a Color Legend from a Custom HTML Widget (Running Time: 5:35)Video
Engage Tips and Tricks: Report and Search on the number of times a Ticket has been reassigned (Running Time: 4:42)Video
Engage Tips and Tricks: Reporting on escalated Issues (Running Time: 5:31)Video
Engage Tips and Tricks: Rules Debugging Tips (Running Time: 4:51)Video
Engage Tips and Tricks: Send Email Upon Assignment Change (Running Time: 8:31)Video
Service Core – Chat – View how Service Core allows you to chat with other agents (Running time: 0:38)Video
Service Core – Getting Help – Learn where you can get more information about Service Core. (Running time: 2:13)Video
Service Core – Getting Started– This is an overview video of the Service Core Solution (Running time: 12:16)Video
Service Core – How to Change the Look and Feel Of FootPrints by Using Portals – This video provides an overview of Portals and Consoles within Service Core, and how to configure them as needed (Running time: 13:38)Video
Service Core – Mobile – This video provides a quick demonstration of the mobile interface with Service Core (Running time: 1:34)Video
Service Core – Administration– Learn the basics about FootPrints Service Core’s codeless administration tools  (Running time: 9:30) – Flycast PartnersVideo
Service Core – Create an Incident -This video demonstrates how to create an Incident within the Service Core portal (Running time: 0:35)Video
Service Core – Creating a Service Catalog– Learn how to create a Service Catalog from scratch  (Running time: 12:46)Video
Service Core – Form Builder-This video provides a high level demonstration and overview of how easy it is to configure and build forms (Running time: 0:59)Video
Service Core – Importing – This video will walk the user through importing from a .csv (Running time: 3:18)Video
Service Core – Key Terms -This video will discuss the common and key terms for Service Core (Running time: 5:26)Video
Service Core – Searching and Reporting – This video provides a demonstration of the Search and Service Analytics (aka Reporting) features within Service Core  (Running time: 15:00) – Flycast PartnersVideo
Service Core – Service Level Management– An overview of configuring SLM, Services, Contracts, Service Level Targets and Work Targets (Running time: 17:07)Video
Service Core – Visual Workflow – Learn about workflows, and using the visual workflow designer to create workflows based on Status, Priority, or other custom fields (Running time: 2:58)Video
Service Core  – Creating a Knowledge Base – An overview of the Knowledge Base in Service Core, and how to create a Knowledge Base (Running time: 4:42)Video
Take 30 Webinar – FootPrints Service Core 12: Tips & TricksVideo
Take 30 Webinar – Introducing FootPrints Service Core version 12Video
Take 30 Webinar – Self-ServiceVideo
Take 30 Webinar – Service Analytics, Reporting and DashboardsVideo
Take 30 Webinar – Visual Workflow Designer & Business RulesVideo
Track-It! to FootPrints – Creating Service Catalog and Workspaces (Running time: 9:44) – Flycast PartnersVideo
Track-It! to FootPrints – Incident Management (Running time: 10:03) – Flycast PartnersVideo
Track-It! to FootPrints – Introduction (Running time: 3:07) – Flycast PartnersVideo
Track-It! to FootPrints – Workflows and Reporting (Running time: 17:33) – Flycast PartnersVideo
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