How to Reset Active Directory Passwords In Easy Steps

There is a growing requirement for tools that allow end-users to reset their locked active directory password. Until now, organisations were reluctant to shift this responsibility from the IT department, citing security as an issue while disregarding the obvious ROI. The introduction of automated password reset tools specifically designed for the end-user has resulted in a re-think of the entire process.

Introduction

How to reset active directory passwords in easy steps has always been a challenge. Namescape has solved the problem with the release of myPassword, a cost effective, safe and secure tool for end-users to reset forgotten, Active Directory passwords.

Why myPassword?

According to Gartner, between 20% and 50% of all Help Desk calls consist of simple, yet time-consuming password resets. Forrester Research estimates that average labour costs for the help desk in the USA is as high as $70 just for password resets alone. myPassword is designed to meet strict and complex security requirements that ensure the integrity of the active directory database when accessed by non-technical, end user staff. Access is via a customizable web-based interface that minimises user downtime, dramatically decreasing the Help Desk costs and providing an immediate and measurable ROI.

myPassword Features

myPassword allows the end-user to reset their passwords safely and securely and significantly reduce help desk calls. The solution comes with 2 editions, the
Standard, and the Enterprise edition. (Namescape, 2016) Key features in the Enterprise edition that make this tool so remarkable are:

Smart User Authentication with Intrusion Detection

The ability to detect, deter, and block malicious activity with inactivity timeouts. A Progressive challenge and response engine with email and SMS
authentication and customizable authentication failure policies.

Smart Profile Validation

The ability to enforce policy compliance recognises users on shared PCs and verifies connectivity for remote users.

Password History Enforcement

Guarantee that password history policies are adhered to during a self-service password reset.

Exclusive Role-based Account Vouching

Allow managers or Help Desk staff to vouch for users and grant the IT team the rights to reset passwords on behalf of the users.

Proxy Web-based Account Vouching

Provide myPassword functionality to all users, regardless of platform or location

Mobile Support

Allow password resets from any connected device, including tablets and smartphones.

Conclusion

There is a growing requirement for tools that allow end-users to reset their locked active directory password. Namescape has solved the problem with the
release of myPassword, a cost effective, safe and secure tool for end-users to reset forgotten, Active Directory passwords. The web-based interface minimises
user downtime, dramatically decreasing the Help Desk costs and provides an immediate and measurable ROI.

References

Namescape, 2015. Available: myPassword http://www.namescape.com/mypassword [June 2016]

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