How to configure Track-It! to send e-mails through Office 365
This is the next article in the series that I fondly refer to as the “How To” range of articles. In this article, I explain how to configure the BMC Track-It e-mail monitor to send and receive an email using the mail component of Microsoft Office 365. This new release of the popular word processing package from Microsoft is a subscription-based, online service that includes the most recent version of Outlook. As expected, you will find applications like Word, PowerPoint, Excel and Outlook.
Microsoft Office 365 as an e-mail client
This article assumes that Outlook 365 has been configured and can send and receive an e-mail successfully. If that is not the case, go back and complete the configuration of Office 365 before starting the set-up of the Track-It e-mail client. To configure the BMC Track-It e-mail client follow the steps outlined below.
- On the Track-It! server login to Technician Client and open the Administration Console.
- Under Configuration -> Administration -> E-mail Configuration, click on Outgoing E-mail Configuration.
- Enter the following: SMTP Host Name: smtp.office365.com Port Number: 587 Connection Security: SSL (not SSL/TLS)
- Enable the ‘SMTP requires authentication’ option and enter the e-mail address and password information of the account that will be used to send the e-mails.
- In the From Address field enter the e-mail address from which the emails will appear to be sent from.
- Enter the display name that you would like to associate with the “from address”.
If the Send Test E-mail feature is used at this point, there is a very good chance that the following error will appear: The requested notification message failed to send. Additional Information Core.SystemNotification.002 — Mailbox unavailable. The server response was: 5.7.60 SMTP: Client does not have permissions to send as this sender [System.Net.Mail.SmtpException]This error will occur due to the fact that the Send Test E-mail feature tries sending the test e-mail as the logged on technician’s e-mail address rather than the e-mail address entered into the Outgoing E-mail Configuration.When the ‘SMTP server requires authentication option‘ is enabled, and the e-mail address entered is not the same as the logged on technician e-mail address, the server will deny the action as it considers this request to be sent by a different user.If you must perform the test, then first temporarily change the e-mail address associated with the logged on technician to match what is entered under the ‘SMTP requires authentication’ section (or create a test technician with that e-mail address), log back into Technician Client on the server as that technician, and then perform the test.
- Click Ok to close the Administration Console.
You may also want to read the following articles about Track-It!
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In this article, I described how to configure BMC Track-It e-mail client to send and receive and e-mail via the popular, web-based Office 365 solution. The possible send-receive error was highlighted, and the workaround mentioned. Remember, that you have to configure Outlook 365 before you can start the configuration of the BMC Track-It e-mail monitor.