Onsoft Reporter – A Help Desk Reporter For Track-It! And FootPrints

Onsoft announced the release of Onsoft Reporter, a custom help desk reporter and integration solution for the award winning BMC Track-It! and BMC FootPrints solutions. Development of this application is in response to demand from our customers for a reporting solution that simplifies and enhances the default reporting capabilities available in BMC Track-It! and BMC FootPrints.

Help Desk Reporting Tool

Onsoft Reporter is a help desk reporting tool developed in response to a wide range of customer requests. It enhances Service Desk reporting and is an essential addition to the highly successful Track-It! and FootPrints service management applications. It adds extensive reporting functionality by mining the massive amounts of data stored in these application databases.  This data can be presented in various formats in order to maximise the impact and effectiveness of the information selected.

Features include:

• Responsive, draggable Management Dashboards.
• Custom developed PDF Reports.

Onsoft Reporter also facilitates the bidirectional integration of tickets between different service desk applications. Its powerful Ticket Manager feature allows incidents to be tracked from one service desk to another.

Help Desk Reporter

The Track-It! and FootPrints help desk applications include extensive reporting capabilities. Onsoft Reporter is designed to enhance these capabilities by focusing on business metrics reporting not available in the product suites.

Responsive Dashboards

Onsoft reporter enhances the functionality available in the standard Track-It! and FootPrints management dashboards. Before installing the Onsoft Reporter, one of our consultants will work with you to map a reporting package in accordance with your business requirements. The flexibility of the dashboard design means that we can tailor your management dashboard to reflect your organisation’s specific business needs.

PDF and HTML Reports

Based on our extensive experience of developing complex PDF reports we can utilise Onsoft Reporter to design customised PDF reports that can be automatically generated and distributed. This extends the reporting functionality currently available in Track-It! and FootPrints.

Ticket Manager Integration

Onsoft Reporter enables us to configure Track-It! and FootPrints to integrate with different help desk applications. This powerful feature ensures that tickets sent from Track-It! or FootPrints to an external service desk are received and processed correctly. For example, we use Onsoft Reporter to facilitate two-way integration between FootPrints and JD Edwards, that is being used by a third-party supplier. By simply assigning a ticket to this supplier in FootPrints, the Onsoft Reporter then generates a ticket in JD Edwards and transmits the resulting reference number back to FootPrints.

Highly Configurable

Onsoft Reporter is designed to be highly configurable down to the field level. Flexibility like this enables us to customise the solution to fit individual customer requirements. Whether you want to transmit a single value or a full array to your third-party solution, Onsoft Reporter can scale to address your business needs.

Development Mandate

The mandate undertaken by the Onsoft Development Studio is to extend the capability of our solutions beyond the advertised base functionality while focusing on reporting and third-party integration. All development is subject to strict point to point data validation and securing data in transit. Take a look at our Track-It! and FootPrints help desk reporting enhancements.

Conclusion

Onsoft Reporter is a help desk reporting tool developed in response to a wide range of customer requests. It enhances the default Service Desk reporting and is an essential addition to the highly successful Track-It! and FootPrints service management applications. It adds extensive reporting functionality by mining the massive Track-It! and FootPrints application databases. This data can be presented in various formats in order to maximise the impact and effectiveness of the information selected.

For additional information, contact me at sales@onsoft.co.za, or telephonically on 021-447-6106. Alternatively, fill in the contact form on our website and one of our experienced consultants will contact you.

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