Malwarebytes Stops WannaCry RansomwareMalwarebytes Stops WannaCry Ransomware

Malwarebytes Stops WannaCry Ransomware

The WannaCry Ransomware Attack A Ransomware attacked feared by security researchers came true. Hacke ...


9 June 2017 by Ryan Danvers
Why use a help desk solution?Why use a help desk solution?

Why use a help desk solution?

Help Desk solutions add value and increase productivity. They are designed to address different busi ...


13 November 2016 by Ryan Danvers
What Is An Electronic Document Management System?What Is An Electronic Document Management System?

What Is An Electronic Document Management System?

A document management system (DMS), is an electronic, computerised software solution designed to tra ...


23 October 2016 by Ryan Danvers
Demonstrate Service Desk Value Using Meaningful Business MetricsDemonstrate Service Desk Value Using Meaningful Business Metrics

Demonstrate Service Desk Value Using Meaningful Business Metrics

Service desks available in the market today produce metrics that almost exclusively focus on how pro ...


10 October 2016 by Ryan Danvers
When should I use a Service Desk versus A Help Desk?When should I use a Service Desk versus A Help Desk?

When should I use a Service Desk versus A Help Desk?

This is the fourth and final article in the four-part series “What is a Help Desk and why is it rele ...


22 August 2016 by Ryan Danvers
What are the critical differences between a Service Desk and a Help Desk?What are the critical differences between a Service Desk and a Help Desk?

What are the critical differences between a Service Desk and a Help Desk?

This article is the third in the four-part series “What is a Help Desk and why is it relevant to you ...


14 August 2016 by Ryan Danvers
What is a Service Desk, and why is it important to your business?What is a Service Desk, and why is it important to your business?

What is a Service Desk, and why is it important to your business?

This is the second article in the four-part series “What is a Help Desk and why is it relevant to yo ...


8 August 2016 by Ryan Danvers
What is a help Desk? Why is it important?What is a help Desk? Why is it important?

What is a help Desk? Why is it important?

Have you ever wondered what a Service Desk is, or why your IT department needs a Help Desk? In this ...


2 August 2016 by Ryan Danvers
What is ITIL®? A Simple OverviewWhat is ITIL®? A Simple Overview

What is ITIL®? A Simple Overview

If you only want to know what ITIL® is all about without reading a doctoral thesis, then this articl ...


24 July 2016 by Ryan Danvers
Focus on Important Business Issues During Software Acquisition ProcessFocus on Important Business Issues During Software Acquisition Process

Focus on Important Business Issues During Software Acquisition Process

This is the first article in the series that discusses the role management plays in the software acq ...


10 July 2016 by Steve van der Merwe
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