Onsoft is a sales and service orientated company head quartered in Cape Town, South Africa. We have been active in the Help Desk niche market since 1999, and our knowledge of the local conditions are extensive. Onsoft consistently achieved and exceeded sales targets set by the developers of Track-It! and FootPrints. As a result, in 2007 Onsoft was appointed as a full Agency for Numara Software.
Our core business is the sale and support of Help Desk Software into the medium and enterprise market segment. We help solve your customer services problems by introducing you to software solutions that speed up problem resolution.
We guide you through the complicated process involved in the selection of the correct Help Desk Software for your company. Help Desk Software is a large investment for any organisation, and an incorrect decision is an expensive mistake.
A well-run Help Desk improves customer satisfaction and retention. It makes business sense to keep your customers happy. Onsoft Reporter, a custom developed reporting tool is an essential addition to the highly successful Track-It and FootPrints service management products. It adds extensive reporting functionality by mining the massive amounts of data stored in both application databases. Additionally, a key aspect of Onsoft Reporter is the bi-directional integration provided for different service desk products to keep track of tickets logged.
Our sales and technical teams are highly motivated and well-trained. They go the extra mile to ensure that your business needs are addressed. We believe that our customer is king and we make every effort to find the correct solution for your business needs. We are not the biggest in the business, but many large organisations and government departments trust us to maintain their Help Desk and associated solutions.
A detailed history of Onsoft is located on the attached company history page.