What is ITIL®? A Simple Overview

If you only want to know what ITIL® is all about without reading a doctoral thesis, then this article is for you. It is a simplified, buzzword-free, explanation of the main components of ITIL. [...]

Focus on Important Business Issues During Software Acquisition Process

This is the first article in the series that discusses the role management plays in the software acquisition process for all business critical software solutions in an organisation. We will [...]

The Importance Of End-User Training

End-user training is often one of the most neglected aspects of a new IT solution roll-out. However, it is the key to the successful adoption of any new system. One of the biggest problems is [...]